What Is a Cloud VoIP Phone System?
Raleigh sits at the anchor of the Research Triangle, alongside Durham and Chapel Hill, in one of the fastest-growing metro areas in the
country. Between downtown Raleigh, North Hills, and the tech and biotech companies filling out Research Triangle Park, businesses here are expanding, relocating, and opening new offices faster than almost anywhere else in North Carolina. A cloud VoIP phone system gives Raleigh businesses a phone system that can grow (or move) at the same pace, without a rack of on-site hardware tying you to one address. Your entire phone system runs securely in the cloud, so all you need on-site is the phones.
- No PBX hardware to buy, house, or maintain in an office closet
- No technician visit required to add an extension when you hire
- Scales instantly – add lines as you grow, or as you open a second location in Durham or Cary
- Built-in redundancy so calls keep coming in even if a location loses power
Features Raleigh Businesses Actually Use
- Free softphone app from the App Store – take calls from downtown, RTP, or home
- Free local and long-distance calling across the US and Canada
- Work-from-home ready – plug a phone into any internet connection and it rings just like it does at the office
- Free auto attendant to route patients, clients, and customers to the right department
- Voicemail-to-email with transcription
- Music on hold, with the option to upload your own recordings
- Call forwarding, call parking, and call pickup
- Audio conferencing for up to 16 participants
- “Follow Me” call routing to reach you at multiple numbers in sequence
- Day and Night mode scheduling for different greetings by time of day
- Call accounting and call recording
- Built-in disaster recovery, so a Piedmont thunderstorm or ice event doesn’t take your phones down with it
ConnectUC: Your Business Phone Line Anywhere
ConnectUC puts your Raleigh business line on your smartphone, tablet, or laptop. Calls placed through the app show your business number, not your personal cell, so an employee working from home, RTP, or a client site still looks and sounds like they’re calling from the office. Answer calls, transfer them, join conference calls, and check voicemail from wherever your day takes you.
Yealink Desk Phones Built for the Cloud
Pair your cloud phone system with a Yealink desk phone and you get a business-grade handset without the business-grade price tag. Add a VoIP headset for anyone spending most of the day on the phone with clients or patients. Prefer to keep some hardware on-site alongside your cloud service? Take a look at our business phone systems for Raleigh to compare options.
Full Control of Your Phone System, Anytime
Need to add an extension for a new hire or change a greeting for a holiday closing? Our web portal gives you 24/7/365 access to make changes yourself, or call us and we’ll make them for you in minutes.
Summer thunderstorms and the occasional ice event roll through the Triangle most years. If your office loses power or you need to close early, reassign your main number to a cell phone in seconds so you never miss a call.
New Phone System, Same-Day Setup
We’ve deployed new phone systems for Raleigh businesses in as little as 30 minutes. The web interface is intuitive enough that we can build extensions in seconds and have your business line ringing on your new phones the same day, whether you’re in a downtown office suite, North Hills, or a new build near RTP.
Why Raleigh Businesses Choose DS1 Phone Systems
We’ve been installing and supporting business phone systems for over 20 years, and we bring the same local, same-day service to the Triangle that we’ve built our reputation on. No contracts, free tech support, and free changes to your system whenever you need them.
Serving Raleigh and the Greater Triangle Area
In addition to Raleigh, we support businesses throughout the Triangle, including Durham, Cary, Chapel Hill, Wake Forest, Apex, and Garner. Prefer a mix of on-site hardware and cloud features? Visit our business phone systems page for Raleigh.
Ready to Move Your Phone System to the Cloud?
Call us today at 984-351-5525 or visit our contact us page for a free quote and demonstration.
FAQ
What is a cloud VoIP phone system?
A cloud VoIP phone system routes your calls over the internet instead of traditional phone lines, with the entire system hosted and managed off-site. All you need is the phones and an internet connection.
Do I need to buy any equipment?
No. All you need are the phones themselves. There’s no PBX hardware to purchase, house, or maintain.
Is there a contract?
No. We offer our cloud phone service with no contract required.
Can my system grow as my company grows?
Yes. One of the biggest advantages of a cloud system for Raleigh businesses is the ability to add extensions the moment you hire, and add entire locations as you expand across the Triangle.
What happens if the power goes out?
Your cloud phone system has built-in disaster recovery, and you can reassign your main number to a cell phone in seconds through our web portal, so calls still reach you during a storm or outage.
Can employees work from home?
Yes. Employees can plug their phone into any internet connection at home and stay connected to the office exactly as if they were at their desk.
How fast can a new phone system be set up?
We’ve deployed new systems for customers in as little as 30 minutes. Most Raleigh businesses are up and running the same day.
Does the mobile app show my business number?
Yes. Calls placed through the ConnectUC app display your business number, not your personal mobile number.
Do you support multi-location businesses across the Triangle?
Yes. Cloud phone systems are well suited to Raleigh businesses with offices in Durham, Cary, or Chapel Hill, since every location connects to the same system.
Do you serve areas outside Raleigh?
Yes, we support businesses throughout the Triangle, including Durham, Cary, Chapel Hill, Wake Forest, Apex, and Garner.