What Is a Cloud VoIP Phone System?
Asheville’s economy runs on a mix you don’t find in many other North Carolina cities — a downtown built around breweries, restaurants, and the arts, a tourism industry anchored by the Blue Ridge Mountains and the Biltmore Estate, and a growing base of healthcare, professional, and retail businesses spread across West Asheville, Biltmore Park, and neighboring communities like Black Mountain and Fletcher. The phone system that worked for a small Asheville shop a decade ago usually can’t keep pace with a growing business today. DS1 Phone Systems
installs and supports cloud phone systems and VoIP service for businesses in Asheville, NC — from single-location retailers and medical offices to multi-site companies with employees working from home, a second location across town, or a satellite office back in the Charlotte area. Because a hosted system lives in the cloud instead of a box in a closet, our Asheville customers get the same setup and support as our customers back in Charlotte, without waiting on a technician to make the drive over the mountains. We design, install, and support the system, and you get modern calling features without ever needing a server closet. A cloud (hosted) phone system moves your phone system off a physical box in your building and into secure, professionally managed servers. Calls route over your internet connection instead of traditional copper phone lines. That means:
- No PBX hardware to buy, maintain, or eventually replace
- No technician visit required for simple changes like adding an extension or updating a greeting
- A system that scales instantly as you add employees or locations
- Built-in redundancy, so a power outage or ISP issue at your office doesn’t necessarily take your phones down
All you need on your end are IP desk phones (or the ConnectUC app on a computer or smartphone) and an internet connection. Everything else — the routing, the voicemail, the call features — lives in the cloud.
Features Asheville Businesses Actually Use
Every DS1 hosted phone system includes:
- Free softphone app for iOS and Android — make and receive business calls from anywhere
- Free local and long-distance calling across the US and Canada
- Work-from-home ready — plug a desk phone into any internet connection and it’s on your office system
- Auto attendant to greet and route callers automatically
- Voicemail-to-email with transcription
- Music on hold, with the option to upload your own recordings
- Call forwarding, call parking, and call pickup
- Audio conferencing for up to 16 participants
- “Follow Me” call routing across multiple numbers in sequence
- Day and night mode scheduling for different hours and greetings
- Call accounting and call recording
- Built-in disaster recovery, so a winter storm in the mountains or a local power outage doesn’t take your business offline
ConnectUC: Your Business Phone Line Anywhere
The ConnectUC app puts your Asheville business phone line on your smartphone, laptop, or tablet. Answer and place calls from your business number, check voicemail, join a conference call, or transfer to a coworker — whether you’re at your desk downtown, out at a client site on the other side of the mountain, or working from home. Calls placed from the app always show your business number to the customer, never your personal cell number, so you can stay reachable without handing out your personal line.
Yealink Desk Phones Built for the Cloud
Prefer a physical desk phone? We deploy Yealink IP phones pre-configured for your extension before they ever arrive. Plug one in at an Asheville office, a home office out in Black Mountain or Fletcher, or a satellite location, and it registers automatically — no on-site technician needed. See our full lineup of Yealink phones and VoIP headsets, or read more about our business phone systems for Asheville.
Full Control of Your Phone System, Anytime
Every DS1 cloud phone system includes access to an easy-to-use web portal, so you can make changes to your system without waiting on a technician. Add an extension, update a greeting, or change your call routing in minutes. 
Need to reroute your main number because of a winter storm in the mountains or a power outage at the office? Just log in and reassign the ringing destination to a mobile phone in a couple of clicks. 
New Phone System, Same-Day Setup
Because there’s no on-premise hardware to install, most Asheville businesses are up and running the same day. We build your extensions, call routing, and greetings in the portal first, test everything, then port your existing number over with minimal to no downtime. Desk phones ship pre-programmed, so your team plugs in and starts working.
Why Asheville Businesses Choose DS1 Phone Systems
We’ve been installing and supporting phone systems across North Carolina for over thirty years, and a hosted phone system means Asheville businesses get the same fast, responsive support as our customers back in Charlotte, without waiting on a technician to cross the mountains for a service call. When you call for support, you reach a local technician who knows the system, not a call center reading from a script. Changes to your phone system, from adding an extension to updating a holiday greeting, are always free.
Serving Asheville and the Surrounding Mountain Communities
Along with Asheville, we install and support cloud phone systems for businesses in Black Mountain, Weaverville, Fletcher, Arden, and Hendersonville. If your company also has a location in the Charlotte area, we can put both offices on the same phone system so employees can dial each other by extension no matter which side of the mountains they’re on. Looking for a system with more traditional, on-premise hardware instead? Visit our business phone systems Asheville, NC page.
Ready to Move Your Phone System to the Cloud?
Call 704-729-7210 for a free consultation and site survey. We’ll look at how your business actually operates and recommend a system that fits it, not the other way around.
FAQ
Is VoIP the same as a hosted phone system?
They’re related but not identical. VoIP is the underlying technology that carries your calls over the internet instead of copper phone lines. A hosted (cloud) phone system uses VoIP, but it also bundles the server infrastructure, call routing, and features like auto attendants and voicemail-to-email, so you don’t need equipment on-site.
Do you provide the same level of support in Asheville as you do in Charlotte?
Yes. Because our hosted systems run in the cloud and include an easy-to-use web portal, most changes and support calls don’t require anyone to be on-site, so Asheville businesses get the same fast response as our Charlotte-area customers.
What happens to my phones if the internet goes down?
Our hosted systems include automatic call forwarding to a cell phone or another location as a backup, so an internet outage at your office doesn’t mean your business stops answering calls.
Can I keep my current business phone number?
In almost every case, yes. We handle the number port from your existing carrier as part of the setup, and we coordinate the timing so there’s no gap in service.
How long does it take to switch to a cloud phone system?
Many Asheville offices are up and running on their new system in as little as a day once we’ve built out the extensions and call routing in the portal. Larger, multi-location setups may take a bit longer to plan around number ports and phone shipping.
Do I need to buy new phones?
Not necessarily. Many customers use the ConnectUC app on a computer or smartphone instead of a physical desk phone. If you’d rather have a desk phone, we provide Yealink IP phones sized to your plan.
Is there a contract?
No. Our cloud phone system service is month-to-month, and free changes to your system are included, not billed separately.
Do you support businesses outside Asheville too?
Yes. Along with Asheville, we install and support cloud phone systems in Black Mountain, Weaverville, Fletcher, Arden, Hendersonville, and throughout western North Carolina.
What does it cost to switch to a cloud phone system?
Cost depends on how many users and phones you need, and whether you want physical desk phones, the ConnectUC app, or a mix of both. Call us for a free quote based on your actual office setup rather than a generic per-seat estimate.
Do you install phone systems for new construction or office buildouts in Asheville?
Yes. If you’re building out a new office or moving into an existing space in Asheville, we can plan the phone system and wiring together so everything is in place before drywall goes up.