Looking for a business phone system in Asheville that won’t lock you into expensive hardware or long service delays? DS1 Phone Systems
has been installing and supporting business phone systems across North Carolina for over thirty years, and we support businesses throughout Asheville and the surrounding mountain communities, including West Asheville, Biltmore Park, Black Mountain, Weaverville, Fletcher, Arden, and Hendersonville. Whether you’re opening a new storefront downtown, replacing an aging system in an older building, or moving your team to hosted VoIP, we’ll build a system around how your business actually answers the phone, not a one-size-fits-all package. Click to Call 704-729-7210 or visit our contact us page.
Cloud VoIP and Hosted PBX for Asheville Businesses
Most Asheville businesses we talk to today are ready to leave on-site phone equipment behind for good. A hosted PBX system moves your phone system into the cloud instead of a box sitting in a closet, so there’s no aging hardware to maintain, and because everything is managed remotely, you’re not waiting on a technician to drive over the mountains for every small change. Our hosted VoIP systems include:
- Auto attendant to greet and route callers automatically
- Voicemail-to-email, delivered straight to your inbox
- ConnectUC, our mobile and web softphone app, so your team can make and receive business calls from a smartphone, laptop, or web portal — no desk phone required
- Multi-location support, so offices across Asheville, Charlotte, or anywhere else run on one unified system
- Desk phones from Yealink’s T4 and T5 series, for teams that want dedicated hardware alongside the softphone
See our full lineup of Yealink phones and VoIP headsets, or read more about our cloud phone systems for Asheville.
How the Switch Works
Moving to a hosted phone system doesn’t mean tearing out your existing wiring or shutting your office down for a day. We build your new system in the cloud first — extensions, call routing, greetings, and all — while your current lines stay live. Once everything checks out, we schedule the number port from your existing carrier and cut over with minimal downtime, usually with only a few minutes of interruption, if any at all. Asheville’s tourism and hospitality-driven economy means a lot of businesses see real swings in call volume with the seasons, and a hosted system makes it easy to scale up during leaf season or a big festival weekend and back down again once things quiet down.
Built for How Asheville Does Business
Asheville’s economy is built on tourism, craft beverages, healthcare, and the arts, with downtown restaurants and breweries, the Biltmore Estate drawing visitors from across the country, and neighborhoods like West Asheville and Biltmore Park filling in with retail and professional offices. Hotels, restaurants, and breweries need a system that can handle seasonal spikes without dropping a call during leaf season or a festival weekend, while the medical offices, law firms, and nonprofits spread across the area need something more traditional. Add the retailers and small manufacturers around Arden and Fletcher, and we’ve installed and supported phone systems across nearly every kind of business in the Asheville area.
Structured Cabling and On-Site Support
Building out a new office or storefront in Asheville? We handle structured cabling for phone and data lines alongside your phone system installation, so the wiring is in place before you move a single desk in. 
Still Running an On-Premise System?
Not every Asheville business is ready to move to the cloud, and that’s fine. We still install, support, and repair on-premise phone systems, including systems from major manufacturers. If you have a system that’s working but needs an upgrade, a technician to relocate it, or occasional repairs, we can help without pushing you into a full replacement before you’re ready.
Why Asheville Businesses Choose DS1
We’ve been installing and supporting phone systems across North Carolina for over thirty years, and we support businesses throughout Asheville and the surrounding mountain communities, not just our home base in Charlotte. Support calls go to a local technician who knows the system, not an overseas call center. Changes to your system, big or small, are included at no extra charge.
Ready to Get Started?
Give us a call at 704-729-7210 for a free consultation and site survey — no pressure, no obligation. Let’s find out what phone system makes sense for your Asheville business. Click to Call 704-729-7210 or visit our contact us page.
FAQ
Do you support businesses in Asheville, or just Charlotte?
Yes. Along with our home base in Charlotte, we install and support business phone systems throughout Asheville and the surrounding mountain communities, including West Asheville, Biltmore Park, Black Mountain, Weaverville, Fletcher, Arden, and Hendersonville.
Is hosted PBX better than an on-premise system?
For most small and mid-sized businesses, yes. Hosted PBX eliminates the upfront hardware cost, reduces maintenance calls, and makes it easy to add users or locations without rewiring anything. If you have a specific reason to keep an on-premise system, we can talk through that too — give us a call.
Can I keep my current phone number if I switch?
In almost every case, yes. We handle the number transfer as part of the setup process.
What happens if the internet goes down?
Our hosted systems include call forwarding to a mobile phone as a backup, so you won’t miss important calls during an outage.
Do you work with businesses that have multiple locations?
Yes. We regularly set up multi-location businesses, including companies with offices in both Asheville and the Charlotte area, on a single unified phone system so employees can dial each other by extension.
Do you support hotels, restaurants, and other seasonal businesses?
Yes. Asheville’s tourism economy means a lot of businesses see call volume swing with the season, and hosted systems make it easy to scale up for leaf season or a festival weekend and back down when things slow.
What if I’m not ready to give up my current phone system yet?
That’s fine. We still support and repair on-premise systems for Asheville businesses. Call us and we’ll talk through your options honestly, including whether staying put makes more sense for now.
What does it cost to switch to a hosted phone system?
Cost depends on how many users and phones you need, and whether you want physical desk phones or plan to use the ConnectUC app instead. Call us for a free quote based on your actual office setup rather than a generic per-seat estimate.
Do you install phone systems for new construction or office buildouts?
Yes. If you’re building out a new office or moving into an existing space in Asheville, we can plan the phone system and wiring together so everything is in place before drywall goes up.
Do you support legacy phone systems too?
Yes. We service a range of legacy business phone systems in addition to hosted VoIP, so if you’re not ready to switch or just need a repair, we can help.
How do I get started?
Call 704-729-7210 for a free consultation. We’ll ask a few questions about how your business operates, do a quick site survey if needed, and recommend a system that fits.