Office Watch is an affordable call accounting software that can measure your employees productivity at the click of a button. As soon you hang up a call, the call detail from the NEC SL1100 gets sent straight into the office watch software and stores your call data. The advanced call reporting application provides detailed analytics and customizable alarms that allow businesses to gain greater insight into their communication network.
What can OfficeWatch do for you?
- Improve customer service with abandoned and call stage reports
- Send alerts of emergency calls, suspicious activity or phone abuse
- Allocate costs to departments and projects and/or bill clients for calls made on their behalf
- Identify toll fraud and VoIP hacking
- Easily monitor productivity of employees
- Analyze trunks to optimize usage and eliminate redundancies
- Reduce costs with expense management tools and carrier audits
- On-Demand or Automatic Reports Generate reports with the click of a button as you need them or schedule frequently used reports for automatic delivery on a daily, weekly, or monthly basis.
- 200+ Report Templates Pull a custom report, or use one of our over two hundred templates with the click of a button.
- Contact Center Reporting Monitor your hunt groups and agent stats with call stage reports that track ring and hold times, transferred calls, and abandoned calls.
- Trunk Analysis A missed call is a missed opportunity. Ensure your customers are not receiving busy signals and identify unused trunk lines to reduce expenses with OfficeWatch’s TrafficWatch analysis tool.
- DNIS Call Tracking Monitor the success of your marketing’s efforts to generate inbound calls with DNIS and incoming call reports.