Phone Systems in Winston-Salem, NC
Still tied to an aging phone system that costs you every time you need a change made? Cloud phone systems move your business phone system off a box in a closet and onto the internet, so you get modern calling features without the equipment, the maintenance contracts, or the wait for a technician.
What Is a Cloud Phone System?
A cloud (hosted) phone system runs your calls over your internet connection instead of through an on-premise PBX box. There’s no bulky hardware to maintain, no truck roll for every small change, and no large upfront investment. As your Winston-Salem business grows or adds a second location, your system grows with it — no rewiring, no new equipment closet, just a quick provisioning update.
Built for Winston-Salem’s Growing Business Base
Winston-Salem’s business community has changed fast — from the biomedical and tech companies filling the Innovation Quarter’s converted tobacco warehouses, to the startups and creative firms along West End and Industry Hill, to the manufacturers and distributors still anchored around the Piedmont Triad’s industrial corridors. A cloud phone system fits all of them: research teams that need to route calls between Innovation Quarter offices and clinical partners, retail and restaurant groups scaling across multiple Winston-Salem locations, and long-established manufacturers replacing a legacy on-premise system without a rip-and-replace project.
Everything Your Team Needs, Built In
Every DS1 cloud phone system includes:
- Free ConnectUC app — make and receive business calls from your smartphone, tablet, or laptop, with your business number (not your personal cell) showing on
outbound calls - Free local and long-distance calling (USA & Canada)
- Free auto attendant
- Voicemail to email, with transcription
- Music on hold, including your own custom recordings
- Call forwarding, call pickup, and call parking
- “Follow Me” sequential ringing across multiple numbers
- Day and night mode scheduling for different greetings by time of day
- Call accounting and call recording
- Built-in disaster recovery and high uptime reliability
If your team splits time between the office, home, and the road — common across Winston-Salem’s research, healthcare, and professional services firms — everyone stays connected on one system.
Full Control, 24/7
You get complete access to make changes to your phone system anytime through our web portal — reassign your main number to ring a mobile phone ahead of a weather closure, add an extension, or update your auto attendant, all without waiting on a service call.
New Phone System, Fast
Our provisioning process is built for speed. We set up call forwarding from your existing landline carrier to a pilot number pointed at your new hosted system, and your business line is live on new VoIP phones — often the same day. Call for a free demonstration.
Why Winston-Salem Businesses Choose DS1
Big VoIP providers give you a call center and a script. DS1 gives you a technician who’s worked on North Carolina business phone systems for over thirty years. When you call, you get someone who knows your setup — not a queue number.
Ready to Get Started?
Call 704-729-7210 for a free consultation. No contract, free tech support, and free changes to your system for the life of your service.
FAQ
Is a cloud phone system the same as VoIP?
They’re closely related. VoIP is the technology that carries calls over the internet; a cloud (hosted) phone system is the complete phone system built on that technology — auto attendant, voicemail, call routing, and more, all hosted for you.
What happens if our internet goes down?
Call forwarding to a mobile number is built in as a backup, so you won’t miss important calls during an outage.
Can we keep our current phone number?
Yes, in nearly every case. We handle number porting as part of setup.
How fast can we get a new system running?
Many customers are up and running the same day, often within about 30 minutes of us building your extensions and pointing your number to the new system.