What Is a Cloud VoIP Phone System?
Considering a cloud phone system for your Durham business? A cloud, or hosted, VoIP system runs your entire phone system off-site,
so whether you’re a biotech startup in Research Triangle Park, a medical practice tied to Duke University Health, or a restaurant in the American Tobacco Historic District, you get enterprise-level features without a bulky on-site PBX cabinet.
- No PBX hardware to buy or maintain
- No technician visit required to add a line
- Scales instantly as your Durham business grows
- Built-in redundancy keeps you connected during outages
Features Durham Businesses Actually Use
- Free auto attendant to route calls to the right department
- Voicemail-to-email with transcription
- ConnectUC mobile app so calls follow you anywhere
- Free local and long-distance calling across the US and Canada
- Call forwarding and call pickup between desks
- Music on hold with custom recordings
- Caller ID and call screening
- Audio conferencing for up to 16 participants
- “Follow Me” sequential ringing across multiple numbers
- Day and night mode scheduling for holiday or after-hours greetings
- Call recording and call accounting for quality and compliance
- Built-in disaster recovery so calls keep coming in even if an ice storm or hurricane remnant knocks out power at your Durham office
ConnectUC: Your Business Phone Line Anywhere
Between Duke’s campus, Research Triangle Park, and downtown Durham, plenty of professionals split their day across multiple locations. The ConnectUC app puts your desk phone on your smartphone or tablet, so calls follow you from the lab to a meeting downtown without giving out your personal cell number.
Yealink Desk Phones Built for the Cloud
Pair your hosted phone system with a Yealink desk phone or a VoIP headset for a setup that feels as good as it works. Prefer to keep some equipment on-site? Take a look at our business phone systems for Durham for an on-premise option.
Full Control of Your Phone System, Anytime
Looking for more control over your phone system? Our web portal gives you 24/7 access to make changes yourself, or you can call us and we’ll make them for you.
Need to change the ringing assignment on your main number because of weather or a holiday closure? Just reassign it to another number, like a manager’s cell phone, in a few clicks.
New Phone System, Same-Day Setup
Most Durham businesses can be up and running on their new hosted system the same day. The web portal is intuitive enough that we can build extensions in minutes and get your phones ringing, and we schedule your number port so there’s no gap in service.
Why Durham Businesses Choose DS1 Phone Systems
We’ve been installing and supporting business phone systems since 1994. No contracts, free tech support, and free changes to your system whenever your business needs them.
Serving Durham and the Surrounding Triangle Area
In addition to Durham, we serve businesses throughout the Triangle, including Chapel Hill, Raleigh, Cary, and Hillsborough. Looking for an on-premise system instead? Visit our business phone systems for Durham page.
Ready to Move Your Phone System to the Cloud?
Click to Call 984-351-5525 or visit our contact us page for a free consultation and quote.
FAQ
What is a cloud VoIP phone system?
A cloud, or hosted, phone system runs off-site so you don’t need a PBX cabinet on your premises. All you need are IP phones and an internet connection.
Is there a contract?
No. Our cloud phone service comes with no contract required.
Can I use the app instead of a desk phone?
Yes. Our ConnectUC app lets you make and receive calls from your smartphone or tablet using your business number.
Do you support multi-location businesses in Research Triangle Park?
Yes. Hosted systems make it easy to connect multiple offices or labs across the Triangle on one phone system.
How fast can a new system be set up?
Many Durham businesses are up and running the same day, depending on the number of extensions and porting timelines.
What happens if the power goes out at my office?
Because your system is hosted off-site, calls can be rerouted to cell phones or another location, so an outage at your office doesn’t mean missed calls.
Can I record calls for quality or compliance?
Yes, call recording and call accounting are available as part of the hosted platform.
Do you offer free tech support?
Yes, free tech support and free changes to your system are included.
What areas do you serve besides Durham?
We serve the Triangle area, including Chapel Hill, Raleigh, Cary, and Hillsborough.
Do you offer free consultations?
Yes. Call 984-351-5525 or visit our contact us page to schedule a free consultation and quote.