Looking for a business phone system in Hickory that won’t lock you into expensive hardware or long service delays? DS1 Phone Systems has been
installing and supporting business phone systems across the Charlotte region for over thirty years, and Hickory and the surrounding Catawba County area are part of our core service territory. Whether you’re outfitting a new office, replacing an aging on-premise system, or moving your team to hosted VoIP, we’ll get you set up with a system built around how your business actually operates.
Click to Call 704-729-7210 or visit our contact us page.
Cloud VoIP and Hosted PBX for Hickory Businesses
Most Hickory businesses we work with today are moving away from on-site phone equipment entirely. A hosted PBX system puts your phone system in the cloud instead of a box in a server closet, so there’s no bulky hardware to maintain and no technician visit required for every small change.
Our hosted VoIP systems include:
- Auto attendant to greet and route callers automatically
- Voicemail-to-email, delivered straight to your inbox
- ConnectUC, our mobile and web softphone app, so your team can make and receive business calls from a smartphone, laptop, or web portal — no desk phone required
- Multi-location support, so offices across Hickory, Charlotte, or anywhere else run on one unified system
- Desk phones from Yealink’s T4 and T5 series, for teams that want dedicated hardware alongside the softphone
See our full lineup of Yealink phones and VoIP headsets, or read more about our cloud phone systems for Hickory.
How the Switch Works
Moving to a hosted phone system doesn’t require ripping out your existing wiring or shutting your office down for a day. In most cases, we build your new system in the cloud first — extensions, call routing, greetings, and all — while your current lines keep working. Once everything is tested and ready, we schedule the number port from your existing carrier and cut over to the new system, usually with only a few minutes of downtime, if any at all. Desk phones ship pre-configured, so when they arrive, your team plugs them in and they’re already registered to the right extension.
Business parks along NC-127 and the US-70 corridor add another layer of light industrial and professional-service tenants around Hickory that need dependable multi-line phone service, and we size each system to the number of employees and call volume a location actually has, not a one-size-fits-all package.
Built for How Hickory Does Business
Hickory isn’t just another stop off I-40 between Charlotte and Asheville — it’s got its own business identity, and your phone system should reflect that.
The city’s furniture heritage is still visible at the Hickory Furniture Mart and the galleries along US-70, and those showrooms need a phone system that can route calls between sales floors and a back office without missing a customer. Hickory is also home to a cluster of fiber-optic and cable manufacturers that grew out of the city’s furniture-era manufacturing base, and those operations need reliable lines connecting front offices, plants, and remote sales teams. Add in the healthcare providers around Catawba Valley Medical Center, the students and staff at Lenoir-Rhyne University and Catawba Valley Community College, and the retailers and restaurants filling in downtown Hickory’s revitalization, and we’ve installed and supported phone systems across nearly every type of business Catawba County has.
Structured Cabling and On-Site Support
New office build-out or relocation in Hickory? We handle structured cabling and network wiring alongside your phone system installation, so your data and voice infrastructure go in right the first time. Read more about our structured cabling services for Hickory.
Still Running an On-Premise System?
Not every business is ready to move to the cloud, and that’s fine. We still install, repair, and support traditional on-premise phone systems for Hickory businesses that want to keep existing hardware running a little longer, and we can walk you through what a move to hosted VoIP would actually cost and save before you decide either way.
Why Hickory Businesses Choose DS1
- Licensed, Bonded and Insured
- Business Telephone Experience Since 1994
- Business Internet & Phone Line Provisioning
- Same Day Service
- 5 Year Warranty
- We Guarantee Our Work
Big VoIP providers give you a call center and a script. We give you a real technician who’s worked on Charlotte-region phone systems since 1994. When you call us, you get someone who knows your setup — not a queue number and a case ID.
Ready to Get Started?
Give us a call at 704-729-7210 for a free consultation and site survey — no pressure, no obligation. Let’s find out what phone system makes sense for your Hickory business.
Click to Call 704-729-7210 or visit our contact us page.
FAQ
Do you support businesses in Hickory, or just Charlotte?
Hickory and the surrounding Catawba County area are part of our core service territory. We’ve installed and supported phone systems for businesses throughout the region for years, alongside our Charlotte-area work.
Is hosted PBX better than an on-premise system?
For most small and mid-sized businesses, yes. Hosted PBX eliminates the upfront hardware cost, reduces maintenance calls, and makes it easy to add users or locations without rewiring anything. If you have a specific reason to keep an on-premise system, we can talk through that too — give us a call.
Can I keep my current phone number if I switch?
In almost every case, yes. We handle the number transfer as part of the setup process.
What happens if the internet goes down?
Our hosted systems include call forwarding to a mobile phone as a backup, so you won’t miss important calls during an outage.
Do you work with businesses that have multiple locations?
Yes. We regularly set up multi-location businesses, including companies with offices in both Hickory and the Charlotte area, on a single unified phone system so employees can dial each other by extension.
What if I’m not ready to give up my current phone system yet?
That’s fine. We still support and repair on-premise systems for Hickory businesses. Call us and we’ll talk through your options honestly, including whether staying put makes more sense for now.
What does it cost to switch to a hosted phone system?
Cost depends on how many users and phones you need, and whether you want physical desk phones or plan to use the ConnectUC app instead. Call us for a free quote based on your actual office setup rather than a generic per-seat estimate.
Do you install phone systems for new construction or office buildouts?
Yes. If you’re building out a new office or moving into an existing space in Hickory, we can plan the phone system and structured cabling together so the wiring is in place before drywall goes up.
Do you support older, non-hosted phone systems too?
Yes. We service and support legacy digital and IP-based phone systems from manufacturers including NEC, ESI, and Avaya, so you don’t have to replace a working system just because the original installer is no longer around. When repairs start costing more than switching to a hosted system would, we’ll tell you that honestly instead of just billing another service call.
How do I get started?
Call 704-729-7210 and we’ll set up a free site survey. We’ll look at your current setup, ask about how your team actually uses the phones day to day, and put together a recommendation and quote before you commit to anything.